RETURN / REFUND POLICY


Effective March 01, 2010



Our top priority is customer satisfaction and we will make every effort to see that you are satisfied
with your purchase and receive your item(s) in great condition.

For Music CD’s:

All Sales are Final for all item(s) purchased online, by phone order, mail order or in person upon delivery of product and completion of the payment transaction beyond the exceptions stated below.

Any Returns or Refunds for item(s) must be requested within 14 days of receipt of the item(s).

Refunds will be processed following these procedures:

1) After the damaged/defective item(s) has been returned and received by our office.
2) Inquiry by our office confirms that the item(s) failed to reach the address
to which it was shipped.

Our item(s) are not returnable unless:

A.) The item(s) packaging has been damaged during the shipping process only.
If the item(s) packaging has been damaged during shipping, do not remove shrink-wrap.
Items may be removed from their shipping boxes for inspection but not unwrapped from shrink-wrap.
Damaged item(s) removed from shrink-wrap are not returnable or refundable.
You may be required to return damaged item(s) to home office. (We pay shipping costs.)
In order to start the return process you will need to call the office to receive a
Return Merchandise Authorization Number.

B.) If the Music Disc is defective.
If the Music Disc is defective we will send a replacement Music Disc to you without original packaging.
We will require that you return the defective music disc to our office at our expense.
This will allow us to trace production issues with the maker of our discs.

C.) If you have special circumstances. In this case, you will need to call us @ (805) 672-1043 for Return Authorization.

If a return is approved, you will receive a Return Merchandise Authorization Number and return shipping instructions.
You may be responsible for the shipping costs of returning item(s) to point of sale in this circumstance.


Do not return any item(s) unless you call the office and have been given a
Return Merchandise Authorization Number.

Item(s) returned without a Return Merchandise Authorization Number will not be granted a refund.

If your item is approved for Return / Refund, you will receive return shipping instructions.
Your refund will be returned by the same method of payment upon sale of the order.
Cash or Checks will never be exchanged for Credit Card purchases.
There is no restocking fee.
Office Phone (805) 672-1043

Paula Marie Jones ~ www.goodfuneralsongs.com

Hawk and Owl Music ~ Hawk and Owl Personal Empowerment Company a.k.a. H.O.P.E

Home ~ Listen & Buy CD ~ Song Lyrics ~ Song Stories ~ CD Credits ~ Memorial Music ~ Create A Memorial ~ What Is Grief?

FAQ's About Grief ~ Grief Work ~ Healing Journey ~ Healing Our Grief ~ Music and Grief ~ Brother of Mine ~ Biography ~ Hawk and Owl

BLOG ~ Contact Us ~ Privacy Policy ~ Return/Refund Policy ~ Terms of Use ~ Site Map

Ventura, Calif.